Frequently asked questions
Common questions about how Siftori sorts your Shopify collections. Can't find what you're looking for? Email us at support@siftori.com.
What does Siftori do?
Siftori sorts the products inside your Shopify collections for you. You choose the order you want, by things like newest first, price, or what is still in stock. Pick the collections it should look after, and Siftori keeps them that way. The docs overview has a full tour.
How does the sorting work?
Start from a ready-made template like "New arrivals first", or build your own. You build the order from simple choices, for example sale items on top by price and everything else newest first, and the editor reads it back in plain words before you save. Siftori keeps your pinned products where you put them and saves the new order to Shopify. It runs on your store schedule, or only when you press Apply Sort. More in strategies & templates.
Can I just use one of Shopify's own sort orders?
Yes. Every collection has a Built-in group in its Strategy dropdown holding the seven orders you know from the Shopify admin: Best selling, Newest, Oldest, Product title A-Z, Product title Z-A, Lowest price and Highest price. Pick one and there is nothing to build, and you still get the two things Shopify's own sort cannot do: sold-out products drop to the bottom where your sold-out setting covers the collection, and your pinned products stay on top. More in strategies & templates.
How often does it sort my collections?
You pick how often it runs: hourly, daily or weekly. Daily and weekly run at a time of day you choose, in your store's timezone. Hourly runs on an interval, so it has no time of day. You can also press Apply Sort to sort a collection right away. A collection Siftori sorts automatically is also sorted within minutes of you editing it in Shopify. More in scheduling.
Can I preview the new order before it goes live?
Yes. Apply Sort shows the proposed order first, with how far each product moves, and nothing reaches your storefront until you confirm it. More in sorting a collection now.
Can I undo a sort?
Yes. Every sort is recorded with the product order before and after it, and you can put either one back from the app's sort history. Restores are recorded too, so you can undo one as well. More in sort history and restore.
What happens to sold-out products?
You pick the collections on the Sold-out handling page, all of them or the ones you choose, and sold-out products move to the bottom there so your available stock stays near the top. A collection needs no sorting strategy to be picked, and one you have not picked is left alone. A product counts as sold out only when it can no longer be bought in Shopify, so products that keep selling past zero stay where they are. More in sold-out handling.
How fast do sold-out products move down?
Within minutes, on as many collections as you like, wherever your sold-out setting covers the collection. Only the sold-out products move. The rest of the order waits for your next scheduled sort. When you restock, the product goes back where it was if you keep your own order, or gets its new place at the next sort. More in sold-out handling.
Can I keep certain products in a fixed position?
Yes. Pin a product to the spot you want and everything else sorts around it. Pins always win over the sorting strategy. The one exception is sold-out handling: a pinned product that sells out moves down too, and takes its pinned spot back when it restocks. More in pinned products.
Why is my collection not sorting?
The app says so on the collection itself, and the reason is usually one of these: the collection has no sorting strategy, its strategy is Manual only, or Shopify is sorting the collection itself. Each message names the one thing to change, and Apply Sort keeps working while you fix it. More in troubleshooting.
What does "Sorted by Shopify" mean?
It means the collection's sort order in Shopify is set to something other than Manually, so Shopify decides what shoppers see and an automatic sort would be overruled. Siftori leaves those collections alone and labels them in your collections list. "Let Siftori sort" sets the sort order back to Manually and applies your strategy straight away. Stop sold-out handling for a collection and it goes back to Shopify's sort. More in your collections.
Does Siftori work with both manual and automated collections?
Both. Siftori sets the collection's sort order in Shopify to Manually and writes the order it worked out, on manual and automated collections alike. If a collection is set to sort by something else, such as Best selling or a price order, the app labels it "Sorted by Shopify" and leaves it alone until you press "Let Siftori sort", which hands it over. Stop sold-out handling for a collection and it goes back to Shopify's sort. More in your collections.
Will it slow down my storefront?
No. All the work happens in the background and only the finished order gets written back to Shopify. Nothing is added to your theme, so there's no effect on page speed.
Will it overwrite my current product order?
Only on the collections you choose to manage, and only when sorting runs. Anything you don't assign a strategy to is left exactly as it is. And every sort is recorded, so if one lands wrong you can restore the previous order. The getting started guide walks through it.
How much does Siftori cost?
Siftori is free. Every feature is included, on as many collections as you like.
What happens if I uninstall Siftori?
Your collections keep the order they were in when you uninstalled. Nothing gets reverted or removed from your store, and we delete your app data as set out in our Privacy Policy. More in troubleshooting.
How do I get support?
Email support@siftori.com and we'll get back to you.