Troubleshooting

Find what to check when Siftori doesn’t do what you expect.

A collection isn’t sorted

Open the collection from the Collections page. The Automatic sorting section says what stops the sorting:

If no strategy is set for the collection, then choose how the collection is sorted.
If the strategy is set to Manual only, then the collection is sorted only when you click Apply Sort. To sort it on your store schedule, click Set it to Enabled.
If the collection is set to sort by another order in Shopify, then let Siftori sort the collection.
If Siftori has lost access to your store, then this usually clears when you open the app. If it lasts a day, contact support.

A sold-out product is still near the top

On the Sold-out handling page, check the following:

Push down sold-out products is selected, and the collection is covered.
The collection isn’t skipped because Shopify sorts it.
Wait after a product sells out isn’t holding the product back.
The product, or one of its tags, isn’t listed in Exclusions.

If all of that is right, then the product might not count as sold out.

A product with no stock doesn’t count as sold out

A product counts as sold out when none of its variants can be bought and its total stock is zero or below. The following products can still be bought, so they don’t count:

A product that’s set to Continue selling when out of stock.
A product with Track quantity turned off on every variant.
A product with one variant that still has stock.

To make a product count as sold out, change these settings on the product in Shopify.

A hidden product didn’t come back when it restocked

A hidden product returns on its own only when Bring hidden products back when they restock is selected on the Sold-out handling page. Select it and click Save, or publish the product to your Online Store in Shopify.

A pinned product isn’t at the top

Open the collection and check the pin in the Pinned products section:

Sold out: A pinned product that sells out moves down if sold-out products are pushed down in the collection. It takes its position back when it restocks.
Not in collection: The product left the collection. It takes its position back when it returns.
No badge: Saved pins take their positions within minutes. To put them in place now, click Apply Sort.

In a collection that Shopify sorts, pins have no effect until you click Let Siftori sort.

A sort failed

A failed sort has a Failed badge on the Sort history page. The collection keeps the order that it had. Click the entry to see the reason. To try again, click Apply Sort on the collection after a few minutes.

A sort is taking a while

A sort of a large collection can take a few minutes. It continues after the message. Check the collection again a little later.

A sort changed the order in a way that you didn’t want

You can restore the order from before the sort.

A strategy doesn’t save

Some fields need attention before saving: A section isn’t complete. Open the section that shows a message, and fill in the field.
A strategy with this name already exists: Enter a different name.
A collection is still being imported from Shopify: Click Save again in a moment.

What happens when you uninstall Siftori

Your collections keep the order that they have. Nothing is put back. Products that Siftori hid stay hidden, so bring them back before you uninstall. Your app data is deleted as described in the Privacy Policy.

Contact support

Email support@siftori.com. Include the name of the collection and what you expected to happen.