Troubleshooting

Answers for when a Siftori sort did not do what you expected. Not covered here? Email support@siftori.com.

Why didn’t my collection sort?

The most common cause is that scheduled sorting is still paused: it starts out off on a fresh install. Check these in order:

1. Sort collections on a schedule is switched on (main page).
2. The collection’s On schedule switch is on.
3. A Sort frequency is set; the main page shows when the next sort is due. Schedules run as fixed intervals (see when do scheduled sorts run), and a due sort starts within about five minutes.
4. Product changes only show up at the next run. Click Apply Sort to sort now.
5. You are within your plan’s limit on collections sorted on a schedule. Over the limit, scheduled sorting pauses and the app shows a banner. Collections keep the order they were last given.

Why did the sort fail?

The most common cause is a collection that can’t take a custom order. Siftori sets the collection’s sort order to Manual in Shopify when it applies a sort; automated (smart) collections that force their own sort condition can’t accept a custom order, which is a Shopify limitation rather than a Siftori one. Check the collection’s sort settings in your Shopify admin, then try Apply Sort again. Still failing? Email support@siftori.com.

Why does Apply Sort say the sort is still processing?

Sorts run in the background, and a very large collection can take a few minutes: Siftori refreshes product data from Shopify, writes the new order, and then verifies it landed. The sort keeps running after the message; reopen or refresh the collection a little later and the result will be there.

Why is a sold-out product still near the top?

• Push-down is off by default. Check Push sold-out products to the bottom under Sorting defaults, and the collection’s Sold-out products setting.
• Sold-out status updates at sort time, so the product moves at the next scheduled sort or when you click Apply Sort.

Why is an in-stock product treated as sold out?

If no variant of a product has Track quantity turned on, Shopify reports its total stock as zero and Siftori counts it as sold out. Turn on Track quantity for the product, or set sold-out handling to None for that collection. See what counts as sold out.

Why isn’t a pinned product at the top?

• If the product is sold out and push-down is on, it moves down with everything else that sold out. The pin is not lost: it reclaims its position at the next sort once the product restocks.
• If the pin shows Not in collection, the product has left the collection. The pin waits and takes its slot back when the product returns.

See Pinned products for how pins are added and ordered.

Why won’t my strategy save?

A rule is incomplete or invalid, and the strategy editor puts the message on the exact field it concerns: usually an empty condition value, limit, or range size. Fill in or correct the flagged field and save again. See Build a custom strategy for how the editor’s rules fit together.

What happens when I uninstall Siftori?

Your collections keep the order they were in when you uninstalled; nothing is reverted or removed from your store. They stay on Shopify’s Manual sort order, so you can rearrange them by hand or switch them to another sort order in the Shopify admin. Siftori stops sorting immediately, and your app data is deleted afterwards as set out in our Privacy Policy.

How do I get support?

Email support@siftori.com and include the collection name and what you expected to happen.